HELP DESK, SUPPORT & PROJECT SERVICES
Support & Help Desk Services | Project Services
Our team of technical resources are highly trained and certified
to assist you and your system users with their support issues. Our
subscription based Help Desk Services are designed to give your
staff unlimited access to our support team so your executives can
focus on their responsibilities. Have a project to complete on a
deadline, let our specialists get it done. Our objective is to
provide an easy to access prompt service without burdening or
frustrating all of the users. We are ready to help your firm achieve
a goal, solve a problem or fulfill a need!
Support & Help Desk Services
(Standard Business Hours or 24 by 7 Access)
Remote Help Desk Services
Giving your staff the freedom to contact our team without the worry of counting
hours, paying per incident or working off a block of time is our strategic
way of providing our support services. We have a core value that simply
states "never give up" and that is exactly what will we do until
your problem is resolved. This service is bundled with our Base Level Data
Protection Service Program offering along with many other proactive services
designed to keep your users productive and your systems trouble free.
24x7 Help Desk Services
We provide 24 x 7 support for businesses that require afterhours, weekend
or holiday support. With enough documented information we can assist with
simple or even proprietary application support to give your staff one resource
to contact for all support issues. The old "try this and call us back"
approach simply doesn't fly with us. (back to top)
System Administration, Security & Networking Services
One of our core services has been our ability to integrate systems to work
together within the same common environment. Integrating a failover router
for internet access, securing remote access with virtual private networking
ro working with your vendors to make your applications working optimally
are common requests from our clients. In fact in some cases we have become
a "preferred vendor" for many 3rd party applications simply because
we are only interested in solving the issue not playing the typical blame
game. Additional services included are:
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Hardware Maintenance Services
As our business and skill sets have evolved remembering the important basics
have not been overlooked. Our team still holds and maintains many major
manufacture hardware certifications in addition to standardized general
certifications. Examples are:
- Comptia A+, Server+, Network+ & Security+
- HP, IBM, Lenovo and we are qualified for many more!
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Project Services
Server Installation Services
Whether you have a small business network of 5 systems or a larger network
that requires several applications or file servers we have the skills and
experience to install, upgrade or migrate you to the latest technology.
With virtualization technology we can minimize the impact of downtime and
the total investment significantly. We have several highly certified engineers
that will assure you that the job will be done right the first time.
System Rollout / Imaging services
If you need to rollout new systems at one site or spread out across the
country we can assist. Leveraging state of the art technology and our award
winning national services we can make a system installation or refresh simple.
Our facilities are large enough to stage, store and deploy many systems
to make technology or application transitions almost seamless.
Data Center / Computer Room Design and Implementation services
If technology creep has left your computer room looking like a train wreck
of spaghetti wires, suspended equipment and temperatures above 85 degrees
then it is time to invest. We can clean up the mess by rack mounting systems,
implementing air management solutions and protecting your technology investment
to reduce risks caused by heat, humidity and dust. Providing you with a
turnkey solution we manage all aspects of the project including other construction
and cabling vendors necessary to complete the project.
Procurement Services
Purchasing equipment can seem easy but with strict return policies you can
end up with an inventory of unnecessary investments. Building a solution,
receiving the gear and dealing with returns can be frustrating and time
consuming. Our procurement services are key to the success of many of our
most successful projects. We stock essentials like desktops, switches and
monitors and our world class distribution partners are conveniently in a
one day shipping zone for everything else. (back
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