Innovative Differences
Why Choose Sklar Technology Partners?
Backup and Rapid Recovery
Continuous backup and rapid recovery for servers located at your office.
Cyber Security
Practical and effective strategies specially designed for maximum security. Protect – Detect – Respond
Private Cloud / Datacenter
Risk Assessments
Beyond hardware and software. Identifying risks to your data and applications
Web Design and Hosting
Elegantly designed websites. Security, reliability and performance.
When You Have Questions -
We Have Answers!
Experience Amazing IT Service
Executive Led Discussions
Security Awareness Testing & Training
Business Stability
Dedicated Virtual CISO
Private Cloud
We enjoy the opportunity of explaining what makes us different!
Starting with a hyper-focus on customer service. Our goal is eliminating points of friction while providing support.
The antiquated idea of a dedicated support engineer – creates unnecessary delays. Worse yet – a 4-hour monthly onsite visit. Why wait 30 days to resolve simple issues?!
We crush support tickets as they come in – averaging less than 15 minutes to resolve. Rarely needing to go onsite.
Our dedicated Service Coordinator distributes service tickets to available engineers. Eliminating delays. And because of our discipline of standardizing our solutions. All engineers are experts – eliminating a tiered support approach.
No one enjoys bouncing around support centers – reexplaining your issue over-and-over. And we never send our clients to voice mail! The same repository businesses send annoying cold calling sales agents.
Answering phone calls within two rings and immediately connecting an engineer. Immediately responding to email requests. Going the extra mile – never pointing fingers, always being accountable.
Providing your company with lightning-fast, friendly and accurate resolutions to all requests. Guaranteed.
The Sklar team knows we are a customer service company providing technology services. We take the arrogance out of IT.
Creating IT Support Nirvana
Vendor Management
IT Standardization
Cloud Readiness Assessments
Rapid Hardware Replacement
Continuous Client Feedback Scoring
Experience Amazing IT Service
We enjoy the opportunity to explain what makes our company different. It starts with great customer service and an attitude that Sklar Technology will always be easy to do business with. We go the extra mile and never point fingers – we are always accountable. Our staff knows that we are a customer service company that happens to provide technology services. It is simply a different way of delivering service which takes the arrogance out of IT.
Executive Lead Discussions
Security Awareness Testing & Training
Business Stability
Dedicated Virtual CISO
Private Cloud with High Speed Internet
Vendor Management
IT Standardization
Cloud Readiness Assessment
Rapid Hardware Replacement
Continuous Client Feedback Scoring
Creating Amazing Customer Experiences
We enjoy the opportunity to explain what makes our company different. It starts with great customer service and an attitude that Sklar Technology will always be easy to do business with. We go the extra mile and never point fingers – we are always accountable. Our staff knows that we are a customer service company that just happens to provide technology services. It is simply a different way of delivering exceptional service while taking the arrogance out IT.
One Size Does Not Fit All
Knowing who you are and who you best serve, is very important in our business. Too often technology vendors take on business outside their capacity. Sklar Technology provides support to the small business market, a demographic we define as customers with ten to one hundred employees.
Deep Over Broad Expertise
In our business, it is impossible to know it all. We understand this. By limiting the services we provide, we can be masters rather than generalists. What does this mean for you? Profound expertise delivered by subject matter experts. Your specific project will be completed by an expert, not someone learning as they go.
Customized Partnerships
We structure our contracts based on your requirements and business objectives discovered during our Risks Assessment process. Varying aspects of our IT Services, Helpdesk, Consulting Group, and Data Center solutions are blended to give you a solution which makes sense for your organization.
Consulting and Strategy
Providing Value – Not Just Time
There are plenty of IT firms that excel at break-fix support. Their model is simple: something breaks, a ticket is created, the problem is resolved and the ticket is closed. They send you an invoice for the time spent. You feel like they have their hands in your pocket and they are rewarded for slow performance. Trading time for dollars prevents a truly proactive and strategic approach – one that will ultimately benefit your business. At Sklar Technology, we do things differently. Meet with a Sklar advisor today and learn more about our innovative solutions and services, including our proprietary risks assessment process, executive strategic advisory meetings, unique approach to data security, and ongoing remediation to ensure the problems, not just the symptoms, are fixed.
Engineers Available - In 2 Rings or Less!
At Sklar Technology, our Helpdesk and Onsite Support services offer our clients premium support. Equipped with the latest technology and being a part of a winning culture, our support engineers provide you the kind of support that makes you want to call for help. In most cases, you will be connected to a support specialist and they will be remotely connected to your system to diagnose the issue within moments. Solving your time-sensitive, frustrating issues in minutes instead of days. If you encounter an emergency issue after hours, we have on call support engineers available to assist.
Defined On-Boarding | In-depth Remediation
We realize how important the first few months of our relationship will be with you, so we have created and continue to perfect our on-boarding processes. From our experience, this initial phase is a crucial differentiation from our competition. Most firms just come in, deploy a remote management solution, some security tools like anti-virus and then begin support. Our commitment to performing an in-depth assessment, followed by investing however much time is necessary for complete remediation is a key to our and our client’s success.
Download Our Free Report:
5 Things Employees Must Know to Keep Your Data Secure!
Office
7462 Old Hickory Drive
Mechanicsville, VA 23111
Call
(804) 730-2628
Hours
Monday - Friday:
7:30 am - 5:30 pm
Saturday & Sunday:
Office Closed - On Call 24/7
